Smart Conflict

How to have hard conversations at work

Handling conflict well is the most neglected but most transformative professional skill of all – here’s the blueprint for doing it better.

A highly practical, immediately implementable guide to getting good at conflict at work.

The ability to engage with healthy conflict is a crucial element of high performance, and the foundation of collaborative, inclusive and innovative cultures.

Drawing on the latest evidence and thinking from psychology and coaching research, Smart Conflict will equip you with the skills you need to manage conflict with confidence and compassion.

As experienced conflict and leadership team coaches, Alice Driscoll and Louise van Haarst know that not enough conflict, of the right kind, is just as damaging to teams and organizations as having too much of the wrong kind. Whether your default conflict style is avoidant, inflexible or aggressive, this book will give you the tools to embrace Smart Conflict and transform your leadership, your team and maybe your life.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.