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Rarewaves Rewards Scheme Terms and Conditions

Rarewaves Rewards Scheme Terms and Conditions

Registered Address:
Elsley Court, 20-22 Great Titchfield Street
London, United Kingdom W1W 8BE
Company number: 05540102
VAT Number: GB 864 154811
To contact us, please email rewards@rarewaves.com

Eligibility:
  • By participating in the Rarewaves Rewards scheme and collecting points, you agree to abide by the terms outlined herein.
  • You must be at least the age of majority in your state or country of residence (usually 18 or older) to participate.
  • To join the scheme, you must provide a valid name and email address.
Joining or Leaving the Scheme:
  • Existing registered users on Rarewaves.com are automatically enrolled in the scheme.
  • New users can register by creating an account on Rarewaves.com.
  • To leave the scheme, please contact us at rewards@rarewaves.com.
  • By leaving the scheme, you forfeit any accrued or issued points.
Earning Rewards Points:
  • You earn Rewards Points with each purchase on Rarewaves.com.
  • Ensure you are logged into your account during purchase to collect points.
  • If you don't receive points for a purchase, email us within 28 days with your order number for retrospective addition.
  • Points are awarded at a rate of 3 points for every £1 spent, with additional points for specific actions.
  • Points are awarded based on the value of goods purchased, excluding postage charges.
  • Points will be deducted for cancelled and refunded orders, equivalent to the value of points earned in those original orders. 
  • Birthday points (200 points) are awarded if your birthday is set in the Rewards pop-up at least 30 days in advance.
Spending Rewards Points:
  • Rewards Points can be exchanged for money-off codes:
    • 500 points for a £5 code
    • 950 points for a £10 code
    • 1800 points for a £20 code
  • Once issued, codes are provided in the Rewards app and emailed to you for redemption during checkout.
  • Codes are valid for twelve months from the issue date and can only be used once per transaction.
  • Codes cannot be exchanged for cash, partially refunded, or combined with other discount codes.
Scheme Rules and Duration:
  • The Rarewaves Rewards Scheme replaces any previous loyalty or rewards policies.
  • Points are exclusively for use on Rarewaves.com and cannot be earned or redeemed elsewhere.
  • Rarewaves reserves the right to alter products, amend point acquisition rates, modify terms, or terminate the scheme with notice.
  • The scheme is for personal use only, and Rarewaves may remove users or points if misuse is suspected.
  • Examples of misuse include self-referrals, creating multiple accounts, or attempting to exploit points through refunds or returns.
  • Points expire if no activity occurs (earning or redeeming) over twelve consecutive months.
  • Neither points nor money-off codes are transferable between parties.