Mastering Soft Skills

Win and Build Better Client Relationships with a New Approach to Influence, Persuasion and Selling. Why do some people rise to the top of their services organization and others fail? Why are some managers successful at repeatedly bringing in and developing clients and others not? Why is it that academic track records and blue chip backgrounds are a poor guide to eventual success in the professional services firm?. This book shows that to succeed in professional services you need soft skills. These skills work hand in hand with your hard skills, your expertise and what you know, to make you a more effective Influencer, Persuader, Salesperson and eventually, Trusted Advisor.
Mastering Soft Skills is the first book to:-Demonstrate why soft skills are so important in professional services-Categorize which specific hard and soft skills are critical to being a more effective influencer, persuader and salesperson respectively-Show how the skills help you build rapport, communicate well, create trust, be empathetic and master self control-Teach what you need to do to master them and get results
People from many walks of life can benefit from these soft skills, but if you are selling to companies and your product offers little tangible advantage, or you work in professional services where people are part of the product, these soft skills are the difference that make the difference.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.