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Moments of Truth

Moments of Truth

Jan Carlzon
Barcode 9780060915803
Paperback

£8.10 - £8.10
£8.10
£8.10 - £8.10
£8.10

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Release Date: 29/03/2001

Genre: Business & Finance
Sub-Genre: Technology & Engineering
Label: Harper Business
Language: English
Publisher: HarperCollins Publishers Inc
Pages: 160

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

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