Consumer Dispute Resolution in the World

Digital shifts and a global pandemic expose the limits of expensive, convoluted litigation for everyday disputes. Confronted with confusing legal jargon and few viable options, consumers increasingly turn to alternative resolution methods. E-courts and third-party schemes offer efficient, fair redress.
In the digital era and, more recently, the COVID-19 pandemic environment, the word 'alternative' in ADR has become less meaningful. Its implied optional status relative to litigation is coming into question as experts increasingly recognize its necessity. Apart from ADR, there often exists few other practical and viable options through which consumers can resolve disputes effectively, especially for low value disputes. For the average consumer, litigation is not only costly financially and timewise, but the complex processes and legal jargons can be daunting as well. These factors can deter consumers from pursuing remedy altogether. For these reasons, policymakers and practitioners have been advocating for ADR and ODR as the primary avenues for consumers who seek redress and justice. Moreover, civil court judges have been using 'ODR' to refer to e-litigation and e-courts that are specifically designed and implemented with consumers in mind, despite ostensibly contradicting the very meaning of ODR as an out-of-court option. Third-party, independent CDR schemes provided by public authorities, not-for-profit organizations (such as consumer association or publicly funded corporations), and for-profit private sector or commercial bodies most often appear in the ADR/ODR category, and they can also include in-house business or e-commerce platform customer services. The outcome of these approaches may be advisory (non-binding) or determinative (binding).

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.