Exceptional Experiences

Five Luxury Levers to Elevate Every Aspect of Your Business
Inspired by the luxury industry, a new concierge-level approach to captivate, engage, and retain clients, transforming every interaction into an extraordinary experience!
Businesses need to differentiate themselves - whether it is in a luxury industry or not - and the world of luxury offers you a golden key. Author, speaker and consultant Neen James introduces secrets from the luxury industry to grow any business. With her exclusive access model, she offers an insider’s look into how to increase revenue from your most important clients.The first lesson is that luxury is about experiences, not things. Neen James shows how to elevate every aspect of your brand and every touchpoint with your clients. She introduces you to the five luxury levers - entice, invite, excite, delight, ignite - and offers systems you can implement immediately to introduce the principles of luxury into daily operations.Drawing on world-class luxury mindset research, interviews with other experts in the industry, and her extensive background, James reveals how to set your business apart.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.