Conflict Resolution Playbook

Practical strategies to manage conflict in both personal and professional relationships Conflict is an unavoidable aspect of human existence, so it's vital to develop communication skills that will help you navigate these challenging moments. With The Conflict Resolution Playbook, you'll discover real-life solutions to everyday problems and develop communication skills that can help you make breakthroughs at work, improve your relationships at home, and lead to significant personal growth. You'll start by learning about conflict and the fundamental communication skills necessary for resolution. Then you can put that knowledge to use with clear-cut strategies for preventing conflicts, resolving them once they start, and dealing with common issues, such as gaslighting and bullying. Along the way, you'll gain a better understanding of conflict itself-where it comes from, why it cuts so deep, and how it can be of value. Improve your communication skills with- Back to the basics-Identify humankind's core psychological needs-identity, safety, care, autonomy, growth, and stimulation-and how they relate to conflict. Real-world advice-Learn to recognize different communication styles, collaborate on solutions, practice assertiveness, and more, through relatable scenarios and actionable strategies. The written word-Discover tips for avoiding or resolving common digital communication issues and boost your text-based communication skills. Learn how to improve your communication skills and develop the tools you need to navigate your way through any conflict.

Pages: 168

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.