Communication and Management Skills for the Pharmacy Technician

Helps pharmacy technicians to develop professional communication and management skills critical to the efficient operation of the pharmacy. This title includes dialogues demonstrating communication techniques, problem-solving tips, and coverage of key issues affecting the profession.
Pharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients’ health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication & Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that arise in pharmacy settings. This book helps pharmacy technicians develop professional skills that are critical to the efficient operation of the pharmacy.

Key Features:

• Practical information is presented in a clear, reader-friendly format.
• Activities and real-world examples reinforce concepts.
• Includes discussion of key pharmacy issues and suggested readings.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.