Was It Something I Said?

Everyday Etiquette to Avoid Awkward Moments in Relationships, Work, and Life
Have you ever felt unsure about what to say to a friend, a colleague, or your boss? Do you freeze in small talk, tiptoe through tricky topics, or second guess your instincts in high-stakes moments like salary negotiations or meeting your partner's parents?

Have you ever felt unsure about what to say to a friend, a colleague, or your boss? Do you freeze in small talk, tiptoe through tricky topics, or second guess your instincts in high-stakes moments like salary negotiations or meeting your partner's parents? If so, you're not alone. And the good news is—you can learn to handle it all with ease.

In Was It Something I Said? etiquette expert Alison M. Cheperdak demystifies social and professional situations, teaching you how to address each one with respect, confidence, and grace.

In any scenario, whether in your personal or professional life, respecting others and ourselves requires soft skills and social-emotional intelligence—in a word, etiquette.

Drawing on her experience in high-pressure moments as a lawyer, news anchor, and White House West Wing staff member, Alison shares the soft skills that set people apart in social and professional settings—grace under pressure, kindness in action, and polished presence without pretense.

This book will help you:

• Honor others and the important moments you share with them.
• Talk to strangers, start and end a conversation, and speak about yourself with charm.
• Navigate awkward situations (and recover from them!).
• Demystify dress codes and dining etiquette in all sorts of settings.

Whether you're giving a toast, sending a text, or sitting down to dinner, the small things make a big difference. Was It Something I Said? is your guide to handling them with heart, confidence, and care—so you can build deeper connections and move through the world with gracious ease.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.