7 Lessons in Managing Difficult People

Master Problem People Basics in 7 Steps
7 short lessons to help you manage difficult people more effectively.

A SHORT COURSE IN BETTER PEOPLE MANAGEMENT.
7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people.

* Lesson 1: Understanding and preventing difficult behaviour
* Lesson 2: Developing your skills for managing difficult people
* Lesson 3: More advanced skills for managing difficult people
* Lesson 4: Managing specific types of difficult behaviour
* Lesson 5: Feedback that works and critical converstions
* Lesson 6: Managing conflict
* Lesson 7: Getting support and escalating issues

Explore the main themes and ideas of managing difficult people, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Managing Difficult People is your fastest route to success.

ABOUT THE SERIES
7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.