Rethinking Operating Models

Designing People and Technology Powered Organizations
Design an operating model that will meet your business challenges today and in the future.

WINNER: NYC Big Book Award 2025 - Business: General

How can you redesign your operating model to drive growth, agility and sustainability in a changing economy?

Rethinking Operating Models, edited by Kent McMillan, Greg Kesler and Amy Kates is a practical guide for managers, department heads and organization design and development leads seeking to adapt structures, processes and capabilities to meet today's toughest business challenges.

Written by a team of experts, the book offers proven frameworks and actionable tools to align your model with strategic goals while responding to technological change, evolving markets and increasing stakeholder demands.

You'll learn how to:
- Build agile operating models that adapt to rapid data and tech shifts
- Manage complexity and cost without sacrificing innovation or service
- Integrate sustainability and responsibility into core business design
- Execute mergers, acquisitions and divestments effectively

Packed with real-world examples, this book shows senior professionals how to tailor models to their unique context, accelerate decision-making and position their organization for long-term success.

Themes include: operating model design, organizational agility, transformation strategy, sustainability integration, change execution

Contributor: Kent McMillan (Edited by), Amy Kates (Edited by), Greg Kesler (Edited by)

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.