Churn

The Tension That Divides Us and How to Overcome It
With Malcolm Gladwell-like clarity, Churn captures the most commonplace tensions of life in a multi-faceted democracy and how to minimise their corrosive effects in everyday life
A pioneer of social psychology, Claude M. Steele is renowned for Whistling Vivaldi, a bestseller that analysed societal stereotypes—from beliefs about racial and gender test score gaps to the athletic prowess of Black men—and how to mitigate them. In Churn, he coins a new term to identify “the agitation we can feel in diverse settings”, such as everyday exchanges between teachers and students; police and the public; managers and employees; parents and children; and strangers, or even friends, of different sexes and races. Steele braids together psychological research with his own biracial life story, demonstrating how initial wariness between people of different identities is as much a product of our history as of our biases. Through brilliant analysis Churn reveals how trust building can be a fresh and powerful strategy for mitigating these tensions in the real-life settings of our lives and for realising the full potential of a multiracial, multiethnic and multi-classed democracy.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.