Trust, Safety, and the Internet We Share

Multistakeholder Insights

The book is an informative and provocative overview of online trust and safety that will influence how the trust and safety space develops and how trust and safety decisions are made. It brings together the voices of stakeholders so they can work together and learn from each other to create safer, more inclusive online spaces.

Trust, Safety, and the Internet We Share: Multistakeholder Insights is both an informative and provocative overview of online trust and safety that will influence how the trust and safety space evolves and how trust and safety decisions are made. The book covers key aspects of the field, focuses on underrepresented voices, and explains how organizations in the field came together and what lessons they can offer. Examining the state of trust and safety as a field—as well as its history, current dynamics, and future––the book benefits:

• Prospective and current trust and safety professionals who want to learn more about the practice or learn from different perspectives.
• Regulators and non-profits whose work impacts and intersects with trust and safety in complex and material ways.
• Academic, industry, and civil society researchers undertaking related work or seeking to identify experts in the field.

The book also explores such specific subjects and geographies as gender-based violence, misinformation in Nepal, and the dilemmas posed by dangerous speech for trust and safety practitioners. It highlights the roles of such key actors as content moderators, different approaches on the tools used for trust and safety work, and actors that have shaped the field in different ways, including the media and Business Process Outsourcers (BPOs).

The future of the internet needs meaningful conversations among stakeholders. The book brings together the voices of these stakeholders so they can begin working together and learning from each other to create safer, more inclusive online spaces.

Contributor: Maia Levy Daniel (Edited by), Amanda Menking (Edited by), Marlyn Savio (Edited by), Jean Claffey (Edited by)

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