Human-Centered Lean Six Sigma

Creating a Culture of Integrated Operational Excellence

This book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission, vision, and values.

This book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission, vision, and values. Using a Lean Six Sigma structure, the sequence of chapters begins with the organization and its structure, then drills through strategic, operational, and tactical levels of process and behavior which establish and grow the overall culture of the organization over time. The book begins with foundational principles of organization, through the necessity of aligning processes and systems to mission and vision, assessment, gap analysis for improvement, prioritization, and chapters on qualitative and quantitative approaches for reducing variation and improving systems and behavior.

Through this book, readers will:

• Learn the foundation and core concepts of the organization
• Discover the "right" focus of shifting the culture of the organization
• Recognize the building blocks of organizational culture and how to integrate them into a successful, customer-focused system of interconnected processes
• Focus on people as drivers of technology, rather than the reverse
• Explore techniques to address the challenges and concerns of today’s training and deployment for organizational performance excellence
• Use the chapters as short discussions or training workshops for either internal education or public/private technical education.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.