Healthcare Insights

The Voice of the Consumer, the Provider, and the Work Design Strategist

This book shares insights about “success” and “failure” in healthcare services. It explains the perspectives and actions that are taken by the consumer to construct their version of health and discusses the design of effective healthcare systems with sound decision-making models or environmental supports, inspiring positive changes.

Uniquely, this book gives consumers a voice and regales tales of their experiences. These stories are complemented by the tales told by healthcare practitioners about their real-world constraints and evolving insights that have shifted their work focus. In the third section, work design strategists help the reader reimagine a better way to design the delivery of healthcare services and environments using human factors approaches. This interesting title:

• Covers real-world cases of people subject to an imperfect healthcare system
• Helps people understand the practical challenges affecting healthcare service delivery
• Champions new strategies to help people construct health, and to consider systems that will support these approaches
• Represents a broad array of healthcare settings

Healthcare Insights is well-suited to senior undergraduate, graduate students, practitioners, educators, and researchers in diverse fields, including healthcare administration and management, healthcare governance, human factors and ergonomics, service design, systems engineering, medicine, occupational health and return to work, allied health, work health and safety, workforce strategy, and architecture and design.

Chapters 8 and 14 of this book are freely available as a downloadable Open Access PDF at http://www.crcpress.com under a Creative Commons [Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND)] 4.0 license.

Contributor: Sara Pazell (Edited by), Jo Boylan (Edited by)

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

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