Street-Level Public Servants

Case Studies for a New Generation of Public Administration.

This casebook is written by experts in public policy and administration, bringing together top and emerging scholars in one volume to amplify the untold stories of public administration and policy. The book centers the narratives of women, People of Color, and LGBTQ+ individuals on the front-line of public administration.

This cutting-edge new casebook challenges the dominant White-centric narrative of public administration, offering a fresh array of perspectives, with the lofty aim of ending the marginalization of communities in public policy implementation. Contributors adopt a liberatory framework to examine street-level public administrators (e.g., teachers, security officers, policy analysts, and human resource experts) most responsible for implementing public policy in the United States, including and amplifying previously unrecognized narratives on the front lines of public administration. Case studies explore real-life public servants, not traditionally heard of, offering counter-narratives. Each chapter concludes with an empowerment exercise and assignment for faculty to adopt in their classroom.

This edited volume, a first of its kind, is written by experts in public policy and administration, bringing together top and emerging scholars in one volume to amplify underrepresented voices in public administration and policy. Chapters are rooted in qualitative approaches and center the narratives of marginalized communities, including women, People of Color, and LGBTQIA+ public servants. Street-Level Public Servants offers a much-needed casebook for public administration and public policy courses in the twenty-first century.