Occupational Strain and Efficacy in Human Service Workers

When the Rescuer Becomes the Victim
managers and staffto be more aware of their role in preventing strain, contributing to strain, and managing strain; managers to know ofand use a range of resources to assist them with occupational strain issues, eg, Occupational Health and Safety Advisor, and StaffCounsellor;
Workers in the human services face some of society's most challenging situations every day. Poverty, violence, mental illness, addiction and self-harm - experienced on an intimate scale - are all part of an expected routine along with constant administrative and technical workloads. Human service workers' decisions affect the lives of some of society's most disadvantaged: children, poor, the aged and those in secure care. These workers have to decide whether or not to remove children from their parents, who should receive scant resources, and how best to counsel people in severe difficulty, including domestic violence and abusive situations. This book shows how one large human service organization systematically investigated the occupational strain and efficacy of its workforce, leading to a rational intervention plan which was broadly supported by management and workers alike. It should be a valuable text for those involved in the development of human service policy and the management of social workers, counsellors, youth workers, and psychologists.Human service practitioners and those interested in organizational development and in the engineering of a human service work environment, that is both healthy and productive, should also find the book of value. Using a participatory action research design, this book explores both academic and local theory in the development of an intervention plan to reduce occupational strain, and enhance efficacy.

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