PeopleSmart Facilitator's Guide

Are you ready to show your participants how to bring out the best in their colleagues, customers, direct reports, and bosses? Then the PeopleSmart Workshop is for you! The Workshop empowers leaders, associates, or intact teams to: * Be curious, not furious, when faced with a challenging colleague.
Are you ready to show your participants how to bring out the best in their colleagues, customers, direct reports, and bosses? Then the PeopleSmart Workshop is for you!

The Workshop empowers leaders, associates, or intact teams to:

• Be curious, not furious, when faced with a challenging colleague.
• Get information and ideas across so they are understood.
• Promote ideas that are accepted rather than resisted.
• Think ?we? rather than ?me? in team situations.

The Facilitator?s Guide includes robust instructions for conducting a Workshop as well as a sample Participant Workbook and People Quotient Scale. Also included is a valuable CD-ROM with a PowerPoint® presentation and video cases. Each component is designed to encourage participation, increase retention, and promotion immediate application.

The PeopleSmart program can be conducted in twelve hours and contains ten modules, eight of which focus on a core interpersonal skill. The program features ?active training? techniques which minimize lecturing and maximize learning activities. Much of the program is based on examining and practicing skills applicable to actual work experiences. Use PeopleSmart to supplement an existing skills training programs or as a foundation of an entirely new program.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.