Changing Face of Reference

This volume covers such topics in the area of reference as changing approaches to reference service, the reference service encounter, combining disparate units, integrating federal documents and reference service for changing user populations.
This volume covers the changing expectations for both the librarian and for the service user. How has the world changed, how have students changed and how can the reference library cope? The changing user is viewed in terms of particular cultural needs and also the "Generation X" factor. Topics covered are; remote access; instructional multimedia; software; courseware; networked resources; and designing custom computer applications.

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