Human Conflict

Disagreement, Misunderstanding, and Problematic Talk
Distinguishes between effective and ineffective forms of face-to-face interaction in cases where agreement, disagreement, understanding, or misunderstanding prevail. This book is for scholars of conflict study, mediators, and others interested in the cognitive processes behind agreement and understanding.
Human Conflict distinguishes between 'effective' and 'ineffective' forms of face-to-face interaction in cases where agreement, disagreement, understanding, or misunderstanding prevail. This well-researched study of miscommunication seeks to identify the basic dynamics at work in encounters that somehow fall short of success in a particularly telling or striking manner. Following an in-depth look at the interplay of cognitive appraisals, value orientations, and social identity in the construction of everyday reality, the book then analyzes social constructions that contribute to a wider ability to fashion working agreements and mutual understanding. It also examines a wide spectrum of encounters where pairs reporting 'hurt and harm' find themselves mutually engaged in strategic mechanisms of repair, renewal, and restoration. Scholars of conflict study, mediators, and others interested in the cognitive processes behind agreement and understanding will want to read this book.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.