Overcoming Conflict

How to Deal with Difficult People and Situations

Conflict is an unavoidable part of life, but you can control how you respond to it. By applying the principles in this book, you will develop new patterns of behavior that will significantly improve your personal and professional relationships.

Discover the Right Way to Handle Conflict

Conflict is an unavoidable part of life, but you can control how you respond to it. You can let difficult situations fuel your anger and stir your desire to retaliate—or you can choose to grow in empathy, honesty, and acceptance. It's up to you.

Overcoming Conflict will give you the confidence you need to solve arguments, settle disputes, and restore harmony. You'll learn.

• ten common myths about conflict
• how to properly discuss differences and issues
• the importance of observing body language
• what to do when someone confronts you
• the power and meaning of forgiveness

By applying the principles in this book, you will develop new patterns of behavior that will significantly improve your personal and professional relationships and give you greater peace of mind when conflicts arise.

UK Delivery:

• Free delivery on all orders of £10 or more.
• £1.49 delivery fee on orders below £10.
• UK orders are shipped via Royal Mail 2nd Class.

International Delivery:

• Flat rate delivery charges vary by country.

Dispatch and Delivery Times:

• All orders are shipped from our warehouse in Northampton, UK within 48 hours of receipt during working hours.
• UK mainland orders typically arrive within 3-5 working days via Royal Mail 2nd Class.
• International estimated delivery times:
• Europe & Channel Islands: 7 to 10 working days
• USA: 7 to 15 working days
• Rest of the World: 9 to 21 working days

View our full delivery infomation here.