Skip to content

Difficult Conversations

How to Discuss What Matters Most

Douglas Stone, Sheila Heen, Bruce Patton
Barcode 9780670921348

Sold out
Original price £9.15 - Original price £9.15
Original price
£9.15 - £9.15
Current price £9.15

Click here to join our rewards scheme and earn points on this purchase!

Out of stock

Release Date: 03/11/2011

Genre: Society & Culture
Sub-Genre: Personal Development
Label: Penguin Books Ltd
Contributors: Roger Fisher (Foreword by)
Language: English
Publisher: Penguin Books Ltd

How to Discuss What Matters Most. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.

The 10th anniversary edition of the classic guide to handling life's toughest conversations

What is a difficult conversation?

Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:

- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)

Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.