Benchmarking Workbook

With Examples and Ready-Made Forms
This book explains what makes benchmarking such an effective tool for accomplishing change. It also describes methods stage--by--stage, giving practical examples designed to help the reader apply benchmarking in various situations.
The Benchmarking Workbook will do exactly what the title suggestsmake it easier for you to put theory into practice. It is a"do-it-yourself" guide to benchmarking. Benchmarking methods aresimple, easy to grasp, and universal everyone can do it! But manypeople suffer from unclear frames of reference, impossibledeadlines, inadequate budgets, unexplained expectations; even whenthese obstacles are overcome, the greatest danger is becomingswamped by detail. This is where the Benchmarking Workbook willprove to be a major ally. If you are on a benchmarking team, youwill find that this workbook is a tool to help get at the practicalaspects; aspects with which books of theory just cannot cope. Itincludes
* examples from actual cases
* self-diagnostic "what to do" sections
* forms, checklists and questionnaires
The Benchmarking Workbook helps you
* organize your research
* clarify your thinking
* prioritize your findings
The Benchmarking Workbook has been developed by Karlof andPartners. It is the practical companion to the original bookBenchmarking: A Signpost to Excellence in Quality and Productivityby Bengt Karlof and Svante Ostblom, published by John Wiley &Sons.

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