Breakthrough Customer Service

Best Practices of Leaders in Customer Support
This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, and short- and long-term strategic planning.
Dieses Buch mit Beitragen fuhrender Unternehmen im Servicebereich wie IBM und Xerox zeigt Ihnen den Weg zu bestem Kundenservice und -support. Aus erster Hand erfahren Sie, wie man eine serviceorientierte Unternehmenskultur schafft, die richtigen Standards und Vorgaben einfuhrt, strategisch plant, und wohin man sich bei weiterem Informationsbedarf wenden kann. (03/98)

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