{"product_id":"9789063697211-bad-services","title":"Bad Services","description":"\u003cmeta content=\"text\/html; charset=utf-8\" http-equiv=\"Content-Type\"\u003e\u003cp\u003e\u003cspan\u003eHow to fix services that don't work\u003cbr\u003e\u003cp\u003e\u003ci\u003eBad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?\u003c\/i\u003e\u003cbr\u003e\u003ci\u003e\u003cbr\u003eFrom the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services that work. \u003c\/i\u003e\u003ci\u003eThis book will help you see the universal challenges we all face when delivering good services. \u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eYou'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. \u003c\/i\u003e\u003ci\u003eWhether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.\u003c\/i\u003e\u003cbr\u003e\u003ci\u003e\u003cbr\u003eGood Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. \u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eThere are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future.\u003c\/i\u003e\u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Rarewaves","offers":[{"title":"Default Title","offer_id":58494829920630,"sku":"9789063697211","price":16.48,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0092\/7504\/8033\/files\/stand_42498484.jpg?v=1787199052","url":"https:\/\/www.rarewaves.com\/products\/9789063697211-bad-services","provider":"Rarewaves.com","version":"1.0","type":"link"}