{"product_id":"9781394279937-soul-of-strategy","title":"The Soul of Strategy","description":"\u003cmeta content=\"text\/html; charset=utf-8\" http-equiv=\"Content-Type\"\u003e\u003cp\u003e\u003cspan\u003eBuilding Customer Centric Organizations\u003cbr\u003e\u003cp\u003e\u003cb\u003eA powerful and original new take on business strategy—with the customer at the center of it—designed to generate enduring competitive advantage\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eWhen setting strategy, organizations typically spend too much time thinking about the competition and resources within the firm and not enough time on the customer—the soul of any organization.  Such an approach is reflected in the fact that most popular theories of business strategy have focused on resource- and capability-based perspectives of the firm. Real-world businesses embracing and applying these intuitively attractive theories have struggled to compete, however, exactly because those theories fail to adequately account for the most important actor in all commercial transactions: the customer. \u003c\/p\u003e\n\u003cp\u003eIn \u003ci\u003eThe Soul of Strategy,\u003c\/i\u003e two veteran strategists and academics deliver a straightforward new approach to business strategy—one that builds and expands on the classic work of Peter Drucker—recognizing the inescapable reality, faced by every organization, that a firm's primary job is to create and keep customers. \u003c\/p\u003e\n\u003cp\u003eThe book offers a comprehensive customer-centric strategy framework, a set of fresh perspectives and tools, and step-by-step guides to implementing the leadership styles, governance structures, and technology that companies require to outcompete their rivals in attracting and retaining customers.  The book brings to life these key principles by using case studies and examples of organizations in a variety of industries. You'll find: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA clear description of the concept of customer centricity and its value to the organization.\u003c\/li\u003e\n\u003cli\u003eA new consumer behavior framework that will enable you to ask the right questions to elicit unique, actionable customer insights\u003c\/li\u003e\n\u003cli\u003eA “Customer Choice Cascade” that details how to select, prioritize, and deliver value for both customers and the firm.\u003c\/li\u003e\n\u003cli\u003eA balanced perspective on how to both find sources of innovation and systematically abandon activities, products, structures and systems that no longer add value to customers.\u003c\/li\u003e\n\u003cli\u003eThe key role that customer insight data play in setting customer-centered strategy.\u003c\/li\u003e\n\u003cli\u003eExpansions on Drucker's proven strategic insights and ideas that go beyond well-worn frameworks like Porter's Five Forces.\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003ePerfect for managers, executives, board members, and other business leaders, \u003ci\u003eThe Soul of Strategy\u003c\/i\u003e is also a can't-miss resource for strategy consultants and advisors and anyone else interested in effective new ways of thinking about difficult and long-standing strategic problems.\u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Rarewaves","offers":[{"title":"Default Title","offer_id":56579187868022,"sku":"9781394279937","price":20.17,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0092\/7504\/8033\/files\/stand_37710364_91a48946-4642-4826-923a-1422ac23b9a4.jpg?v=1762421341","url":"https:\/\/www.rarewaves.com\/products\/9781394279937-soul-of-strategy","provider":"Rarewaves.com","version":"1.0","type":"link"}