{"product_id":"9780471686934-cases-in-hospitality-management","title":"Cases in Hospitality Management","description":"\u003cmeta content=\"text\/html; charset=utf-8\" http-equiv=\"Content-Type\"\u003e\u003cp\u003e\u003cspan\u003eA Critical Incident Approach\u003cbr\u003eYour guide to becoming an effective hospitality manager    The hospitality industry is a \"people\" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other.\u003cbr\u003e\u003ci\u003eCases in Hospitality Management: A Critical Incident Approach, Second Edition\u003c\/i\u003e is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it.  This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis.   Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.\u003cbr\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Rarewaves","offers":[{"title":"Default Title","offer_id":55178258055542,"sku":"9780471686934","price":99.85,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0092\/7504\/8033\/files\/orig_28713089.jpg?v=1737589558","url":"https:\/\/www.rarewaves.com\/products\/9780471686934-cases-in-hospitality-management","provider":"Rarewaves.com","version":"1.0","type":"link"}