{"product_id":"9780471642329-breakthrough-customer-service","title":"Breakthrough Customer Service","description":"\u003cmeta content=\"text\/html; charset=utf-8\" http-equiv=\"Content-Type\"\u003e\u003cp\u003e\u003cspan\u003eBest Practices of Leaders in Customer Support\u003cbr\u003eThis reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers \u0026amp; Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, and short- and long-term strategic planning.\u003cbr\u003eDieses Buch mit Beitragen fuhrender Unternehmen im Servicebereich wie IBM und Xerox zeigt Ihnen den Weg zu bestem Kundenservice und -support. Aus erster Hand erfahren Sie, wie man eine serviceorientierte Unternehmenskultur schafft, die richtigen Standards und Vorgaben einfuhrt, strategisch plant, und wohin man sich bei weiterem Informationsbedarf wenden kann. (03\/98)\u003cbr\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Rarewaves","offers":[{"title":"Default Title","offer_id":53567231164790,"sku":"9780471642329","price":26.86,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0092\/7504\/8033\/files\/orig_31188169.jpg?v=1730918973","url":"https:\/\/www.rarewaves.com\/products\/9780471642329-breakthrough-customer-service","provider":"Rarewaves.com","version":"1.0","type":"link"}