{"product_id":"9780006530695-raving-fans-one-minute-manager","title":"Raving Fans!","description":"\u003cmeta content=\"text\/html; charset=utf-8\" http-equiv=\"Content-Type\"\u003e\u003cp\u003e\u003cspan\u003e\u003cp\u003eWith a new foreword by Ken Blanchard\u003c\/p\u003e          \u003cp\u003eA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eWith a new foreword by Ken Blanchard\u003c\/p\u003e          \u003cp\u003eA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.\u003c\/p\u003e          \u003cp\u003eRaving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.\u003c\/p\u003e          \u003cp\u003eRaving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.\u003c\/p\u003e          \u003cp\u003eBusiness is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.\u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Rarewaves","offers":[{"title":"Default Title","offer_id":31735389913185,"sku":"9780006530695","price":8.1,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0092\/7504\/8033\/products\/stand_6626000_jpg.jpg?v=1706125604","url":"https:\/\/www.rarewaves.com\/products\/9780006530695-raving-fans-one-minute-manager","provider":"Rarewaves.com","version":"1.0","type":"link"}